1. Introduction
At TDS Homes, we aim to provide transparent and professional architecture and interior design services. This Refund & Cancellation Policy explains the terms related to project payments, cancellations and refunds.
2. Advance Payment Policy
An advance payment is required before starting project work. This payment allows our team to begin planning, design development and resource allocation for the project.
Once project work has started, advance payments are generally non-refundable as they are associated with professional time, planning and design efforts.
3. Cancellation Before Project Commencement
If a cancellation request is received before the project work begins, the refund request will be reviewed based on the project status and applicable administrative charges.
4. Cancellation After Work Begins
Once design activities, planning, consultation, visualization or other project work has started, cancellation charges may apply and payments made towards completed work will not be refundable.
5. Final Payment Terms
The remaining project amount must be cleared before delivery of final drawings, design documents, project files or downloadable materials.
6. Project Delay & Refund
Project timelines may depend on client approvals, revisions, required information and external factors. Delays due to these reasons will not automatically qualify for a refund.
7. Refund Processing
If a refund is approved, it will be processed within 7-10 working days through the original payment method used by the client.
8. Non-Refundable Services
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Completed consultation services.
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Completed design work.
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3D visualization work already delivered.
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Customized planning and design solutions prepared specifically for the client.
9. Payment Gateway Charges
Any applicable payment gateway charges, processing fees or transaction charges may be deducted from eligible refunds.
10. Digital Delivery
Final project documents and digital files will be made available after completion of payment obligations. Access to downloadable files may remain restricted until outstanding payments are cleared.
11. Policy Updates
TDS Homes reserves the right to modify this Refund & Cancellation Policy whenever required. Updated policies will be published on this page.
12. Contact Us
For any refund or cancellation related queries, please contact TDS Homes through the contact information available on our website.